Terms & Conditions

NOTE: These terms and conditions contain a dispute resolution and arbitration provision, including a class action waiver that affects your rights under these terms and conditions and regarding any and all disputes you may have with Chokal Resume. You may opt out of the binding individual agreement to arbitrate as provided below.

Client hereby hires the service of The Company to provide a custom-made resume and other related services included in the purchased resume writing package. And that this Agreement shall be effective on the date the Client signifies conformity.

NOW, THEREFORE, in consideration of the mutual promises herein contained, the parties agree as follows:

PAYMENT TERMS

Client shall pay in full the price of the package predetermined with The Company’s agent, with no additional sums, amounts, monies, taxes, or charges upon signup and within the required process.

Client shall make the payment through credit card or PayPal, and that Client shall provide a credit card number and a credit card billing address for this purpose. Receipt on all payments made shall be sent to Client via email and that resume writer shall be reflected as the payment processor.

The prices are all presented in US dollars. Client, therefore, shall pay in US dollars, regardless of location.

Client understands that no portion of the payment made is refundable unless, otherwise, for cause(s) validated by The Company.

PAYMENT TERMS

Unless special arrangements are made, the turnaround time for the initial resume draft of each package shall be as follows:

• Basic Package – 2 business days
• Standard Package – 2-3 business days
• Premium Package – 2-3 business days

Executive Resume

• Starter Package – 2 business days
• Professional Package – 2-3 business days
• VIP Package – 2-3 business days

Turnaround time shall start upon receipt of completed questionnaire and/or other information and not on the date Client has signed up.

The Company shall send Client an Acknowledgment Form, along with the final copies of resume and package inclusions upon Client’s agreement to finalize the project.

EXPIRATION AND REACTIVATION

Whereas, all unstarted and unfinished projects expire.

• Six (6) months from date of signup

·         Basic Package

·         Standard Package

·         Premium Package

Executive Resume

·         Starter Package

·         Professional Package

·         VIP Package

Unstarted projects, if request for reactivation is made beyond the expiration date, Client must pay a fee of $20. This will then signify the start of the project.

Whereas, for unfinished projects, if request for reactivation is made beyond the expiration date, Client must pay a fee of $40. This will then signify the continuation of the project.

Whereas, Client shall be allowed to continue with the process within THREE (3) months from the date of reactivation regardless of the package purchased.

Whereas, if the project has already expired for two (2) years or more, the Client should purchase a new package because the content and format of the previous resume may be obsolete as of now.

REVISION

Whereas, The Company offers unlimited number of revisions to unfinished projects within the prescribed period for the particular package ordered until Client fully approves a resume copy. For Basic, Standard, and Premium Packages, the prescribed period is within SIX (6) months from the date of signup. For Starter, Professional and VIP Packages, the prescribed period is within SIX (6) months from the date of signup.

Revision refers to modification of resume content targeted to the objective mentioned by the Client in the questionnaire. Changing the objective during the revision process is not allowed; hence, the Client needs to purchase additional resume for new target job.

Revision’s turnaround time will depend on the responsiveness of the client and availability of writers (Mondays through Fridays, excluding weekends and holidays).

RESUME UPDATE

The Company only offers free resume update to finalized projects within the prescribed period for the particular package ordered. For Basic, Standard, and Premium Packages, the prescribed period is within SIX (6) months from the date of signup. For Starter, Professional and VIP Packages, the prescribed period is within SIX (6) months from the date of signup.

Resume update refers to minor change, addition, or removal of resume content, such as contact information, address, and latest job position and responsibilities, among others.

A minimal fee of $20 for the resume update will be charged to the Client if the project has already expired. Update is valid within three (3) months after payment of the fee.

Whereas, if the project has already expired for two (2) years or more, the Client should purchase a new package because the content and format of the previous resume may be obsolete as of now.

PRIVACY

The Company is committed to protecting the privacy of all its clients. All information received from or provided by the clients is strictly for the use of The Company and will not be shared with any third party.

Whereas, The Company shall only ask for information necessary in creating a resume draft tailor-made for the Client.

SERVICES

The Company shall use the standard American, British or Australian English (as requested by the client) in all writing services.

Client hereby agrees that The Company will render the following services:

• Writing of the initial resume draft;
• Revision of the initial draft, if there be any, until Client fully approves the copy;
• Preparation of the final resume copy and other resume package inclusions following the approval of the initial resume draft;

REFUND

Client shall inform The Company of such request through writing.

The Company grants full refund for orders cancelled within 24 hours upon signing up. After the 24-hour period, the project is considered commenced and shall be assigned to a resume writer.

If Client has decided to cancel the project after the 24-hour period, Client shall receive only 90% of the amount of purchased resume package. Ten percent (10%) shall serve as administrative fee.

If Client has decided to cancel the service following the sending of the initial resume draft, The Company shall refund only 75% of the amount of purchased resume packages.

Client shall receive only 60% of the amount of purchased resume package when an initial draft was sent and one to two complete revisions are made before the cancellation of service.

If Client paid for the rush service, the fee shall not be refunded when the service was delivered on or before the due date.

Whereas, fees for rush services and resume posting are non-refundable.

Whereas, in cases when a refund is being requested by Client, but the resume has been revised more than FOUR (4) times already, request for refund will not be granted, as The Company assumes that Client is pleased with the resume copy and intends to proceed with the finalization and completion of the purchased resume package.

Whereas, any percentage of refund shall not take effect if:

• Client approved the resume draft per email exchange with resume writer or members of The Company’s support team;
• The project has been terminated for reasons unrelated to the services of The Company; and
• The Company does not hear from Client for more than three (3) months.